As one of the global leaders in digital technology, Apple’s staff training program is one of the most demanding, media intensive programs in the world. Conducting training in multiple locations across the country, Apple requires a fast, reliable and temporary internet connection that can be connected quickly across various conference rooms across the country.

The Challenge

Apple approached Myport with a problem that no other company could seem to provide an answer to. With very high training standards to uphold, Apple required a high speed, reliable bandwidth for their staff training conferences at multiple locations across the country.

Lasting only for a few days, and located in different venues across the country Apple required a minimum of a 50MB internet connection with a very large data allowance, that would not be used again after the conference was completed.

Due to the short timeframe available for staff training, the solution for Apple also needed a redundant backup system and a fast and reliable installation with no down-time.

The solution must also be rolled out in multiple capital cities across Australia, for events ranging anywhere from 3-5 days in length. Once the event is completed, Apple did not want to have any ongoing costs or cancellation fees, and 4G data as the primary connection did not meet the cost or reliability requirements of the event meaning other solutions must be provided.

The Solution

While organising such a high speed, reliable connection be installed over such a short period of time would usually be met with roadblock from ISPs and broadband providers, Myport was able to leverage its strong business relationship with Telstra to provide the very specific requirements of the Apple conference.

In order to meet the high requirements of bandwidth, Myport created a bonded ADSL solution using sophisticated routing to ensure even load balancing across the network. In addition, Myport provided multiple 4G redundant backup systems that were configured to automatically take over in the case of network failure.

Implementing specialised monitoring software, Myport was able to ensure that all equipment being relied upon would be available at all times and a redundant backup would be ready to take over at the sign of any signal or throughput loss.

To meet the very high requirements for stability and reliability, Myport was also able to provide an on-site technician to directly monitor equipment, ensure stability and troubleshoot with the Apple conference members if required.

In delivering the solution Myport was able to meet all of Apple’s strict requirements, including:

  • 50MB bandwidth throughput

  • Redundant backup provided

  • No network down-time

  • Fast and reliable installation across multiple venues

  • Large data allowance available

  • No ongoing fees or cancellations

By leveraging the long-standing business relationship with Telstra, Myport was able to provide a quality, cost-effective solution where other providers could not.

As one of the global leaders in digital technology, Apple’s staff training program is one of the most demanding, media intensive programs in the world. Conducting training in multiple locations across the country, Apple requires a fast, reliable and temporary internet connection that can be connected quickly across various conference rooms across the country.

The Benefits

By providing a reliable, quality solution to Apple’s requirements all under the one roof, the Apple conferences and training meetings went off without a hitch. With the peace of mind that the network is being looked after by professionals with a proven track record, all of the Apple training events ran on-time and met all targets.

Having Myport as a reputable supplier for such specific requirements has also freed Apple up from logistically planning the implementation and configuration of the backhaul and network design, allowing them to re-invest time into the training and conference sessions.

The relationship between Apple and Myport has been extremely positive for both parties, and Apple is able to plan and organise similar events without the need for extensive research or planning, knowing that Myport can provide:

  • Fast and reliable bandwidth to any location

  • Large data allowances across short periods of time

  • Professional and timely installation of relevant hardware

  • Redundant backups to suit any situation

Apple now plans events more often, without being confined to specific locations and venues as they know Myport can provide similar solutions across the country.